Shop Policies 

1: Orders

Orders:

All orders are received on a first-come, first serve basis. Once an item has sold out, it is generally gone unless stated otherwise. Many products can be made into different colors and/or sizes. If you are interested in an item currently listed and would like it in a different size, feel free to send my an email at info@heavenlyknitchet.com. If you are interested in additional colors to a current listing or altering the design in any way, there may be options to accommodate your needs and an additional fee will be required. This order would fall under the custom order category. *New* Now you have the choice to pay using Paypal or with the regular checkout button on the check out menu.

Custom Orders/Special Requests:

Custom order requests are subject to approval. Due to the nature of personalization, research, sampling, materials and other labor costs, all custom orders require a minimum of 30% deposit. The deposit percentage could increase depending on the custom order. The deposit cannot be refunded. Each custom order is handcrafted carefully and the process includes the color choices and personalization of the buyer. For this reason, custom orders are nonrefundable and the remaining balance must be paid prior to shipping such orders. In addition, as a designer, I reserve the right to refuse any request.

2: Shipping

Shipping Information:

Heavenly Knitchet ships to the contiguous United States and Internationally. US shipping is calculated by weight. If you would like an item shipped elsewhere, feel free to send me a message for an accurate shipping quote. 

 

If you would like to purchase outside of the U.S., please note that there are buyer's risks of untracked shipments outside of the United States. Heavenly Knitchet cannot be held responsible for such deliveries and nondelivery or items held in customs. International delivery times may vary by location 1 week much longer depending on the country. 

 

Monday through Friday are regular business days for shipping. Full payment must be received prior to shipping any product. The preferred shipping method is USPS First Class for purchases under 13 ounces and Priority Mail for larger orders. Media mail is a new option for shipping books. Local Pickup is now an option you may choose if you'd like to purchase an item and meet locally. Shipping is calculated by weight for the best price for your total purchase. 

 

Special requests may be made for shipping options. Please email me prior to ordering if you would like another option. Additional fees may apply. All shipments using the standard method includes tracking. Products that are ready-made will ship within 1-3 business days or as noted in each individual listing. All other orders including custom orders will be shipped upon completion or as noted by individual listing. 

3: Gift Shipping

Gift Shipping:

Heavenly Knitchet would be honored to send your gift to your loved ones. This type of shipping will include a handwritten, kind note to the recipient. Extra add-ons to the package will incur a fee. For special requests, please send an email for your gift ideas to include in the package to compliment the purchase from my shop. 

4: Returns

Return Policy:

If you are not satisfied with your purchase, feel free to return it in its original condition within 14 days (or as noted on the product listing). Returns with Heavenly Knitchet are no hassle, no stress, no tears. The entire original transaction will be refunded. If something was incorrect in your order, please let me know right away so accommodations can be made to correct it. Buyer is responsible for return shipping fees unless otherwise stated or discussed. Feel free to email HK at info@heavenlyknitchet.com!

 

Clearance items are non-refundable. Digital downloads are non-refundable. Patterns are non-refundable. Gift Cards/Certificates are non-refundable. Deposits for custom orders are non-refundable due to research time, sampling, and other labor costs. The customer will be kindly reminded of this before any designing takes place. 

© 2019 Heavenly Knitchet. All rights reserved.

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